Location: HYBRID ROLE – 2 Days In-Office in Toronto
Job Description:
The Account Manager, reporting to the Account Director, is responsible for managing the execution of a high-volume retail sampling program. This role involves owning day-to-day client relationships, overseeing detailed budget and invoice management, delivering excellent program execution, and achieving client KPIs. The Account Manager will collaborate with cross-functional teams, including Finance, Vendor Management, Recruiting, and Creative, to ensure seamless program delivery and client satisfaction, while also mentoring junior team members and ensuring smooth operations at every stage.
Roles & Responsibilities:
Include (but are not limited to) the following duties:
- Manage the execution of the national retail sampling program from inception to completion
- Develop and maintain strong day-to-day relationships with client stakeholders
- Monitor project timelines, budgets, and deliverables to ensure they meet client expectations and KPIs
- Build and manage detailed workback and critical path schedules for sampling programs and retail grand openings
- Lead a team of Account Coordinators and interns, offering guidance and professional development support
- Manage inventory, vendor coordination, and asset logistics for sampling activations
- Own the program budget: oversee forecasting, monitor spend, track actuals, and manage vendor invoicing with 100% accuracy
- Ensure timely client invoicing and budget reconciliation for all campaign components
- Prepare and present regular financial and program performance reports, including tracking ROI, sampling volume, and budget usage
- Lead client meetings and status calls, providing strategic insights and solutions to evolving needs
- Collaborate with internal departments to support staffing, payroll coordination, finance approvals, and reporting
- Support new program requests and contribute to program innovation and continuous improvement
- Ensure all program activities comply with internal policies, timelines, and financial guidelines
- Successfully close out programs with final budget reconciliation and campaign recap
Core Competencies:
Hard Skills:
- Post-secondary education, preferably in Marketing, Events, or Business
- 3+ years of account management experience in marketing, preferably with retail or experiential focus
- Strong budget management and financial reporting skills
- Experience in experiential marketing, vendor management, and asset logistics
- Proven ability to manage multiple projects and timelines simultaneously
- Proficient in Microsoft Office Suite (Excel expertise required)
- Comfortable with occasional travel and field visits
Soft Skills:
- Excellent client management and relationship-building skills
- Highly organized with a strong attention to detail
- Confident communicator – verbal, written, and presentation skills
- Proactive problem solver who can work independently and in team environments
- Strong analytical mindset and ability to draw insights from performance data
- Committed to operational excellence and exceeding client expectations
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.
Our Commitment:
Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.