Job Summary

We are conducting a Canada wide search for a dynamic Senior Sales Associate with a passion for customer experience and team building to help run our first global flagship store in Canada.

We are launching a new retail concept providing education and discovery of a leading edge new product category. In this fast-paced and innovative environment, leadership skills are required to build and inspire a high-performing team of unique individuals. These individuals deliver exceptional retail experience for consumers. This role requires efficient and effective store operation management and, crucially, a strong working partnership the Rothmans, Benson & Hedges team.

The Opportunity:

  • Be the first to help run a global flagship store in Canada
  • To learn more about the product and company visit

· Be a leader with a premium brand

· Part Time with premium compensation

What Will You Do?

  • Deliver end-to-end exceptional and unique consumer experience.
  • Perform seamless purchase transactions, assisting with customization & after-sales services
  • Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS standards
  • Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
  • Ensure delivery of set KPI targets
  • Adhere to IQOS Good Conversion Practices and Global Talking Points
  • To be experts and to share knowledge by training, coaching and upskilling staff



  • A minimum of 3 years of retail experience or similar service-led customer care experience
  • English fluency or proficiency
  • Intermediate operational knowledge of retail and business systems (e.g. POS, inventory management, MS Office etc.)


  • University Degree / Diploma or further education qualification
  • Proven ability to deliver exceptional consumer experiences and KPI targets
  • Proven ability to adapt to challenges whilst maintaining composure in a fast-paced retail environment
  • Proven ability to develop a team and individual talent


About Our Client

Rothmans, Benson & Hedges Inc. is an International Fortune 500 Company, Philip Morris International’s (PMI) affiliate in Canada. They are Canada's second largest tobacco company. In addition, RBH is a Greater Toronto’s Top Employer for 2016 & 2017.

Their parent company PMI is the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization.

About Brand Momentum

A national integrated Sales, Marketing and Retail agency with two headquarters, one in Toronto and one in Montreal. Delivering authentic and enduring human connections. Rooted in Goodness; The company is a three-time winner of Canada’s top 100 Best Workplace® and one of Canada’s top 500 fastest growing companies

Diversity and inclusion is one our core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform Brand Momentum of your requirements.