Job Summary:
Reporting to the National Operations Manager, the Account Coordinator, is responsible for clients, managing program and department critical field support schedules. This person is the day-to-day coordinator of program deliverables and ensures that the project stays on schedule, and the client is delighted with program execution. Key areas of focus include support of field operations (50%), client support management (40%), training administration, and other general duties within the Sales and Merchandising & Field Retail Team (10%).
Responsibilities and Duties:
- Operate as a point of contact for any and all matters specific to account coordination
- Build and maintain strong, long-lasting relationships with the BMI team and our client(s)
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Ensuring accurate documentation is maintained throughout the week and always up-to-date
- Escalate department issues in a timely and proactive manner
- Managing and building relationships with multiple teams
- Set up new reps in multiple systems-Ops manager
- Keep store database up to date-Ops manager
- Point of contact for Sales and Merchandising and Retail Marketing department for all changes to rep visit calendars
- Manage and maintain budget tracker for various clients. Client Team to oversee
- Capture and input Biweekly ADP hrs. accurately on the budget tracker by the end of each Period. Review with Client manager after each Pay Period. Field managers to oversee
- Manage Rep Availability/contact tracker to ensure the information is up to date at all times
- Periodically handle complaints or emergencies
- Keeping Training Updated – online training, resource materials, plan and help with in-person training
- Any other job-related duties and/or projects that maybe assigned.
Core Competencies:
Hard Skills:
- Post-Secondary Education preferred, with a preference for Administrative
- 1+ year experience in Account coordination/ administrative (or equivalent work experience)
- NI (Natural Insight) program proficiency would be an asset
- Experience in Administrative & Program Management
- Excellent client relationship management skills
- High proficiency in Microsoft Office especially Excel and PowerPoint
- Flawless execution, extremely detailed and organized with excellent follow-through
- Operates with trust and integrity
- Excellent communication skills – listening, verbal and written
- Ability to establish plans and set priorities
- Strong problem-solving skills
- Able to work under pressure and meet tight deadlines
- Extremely detailed and organized with excellent follow-through
Soft Skills:
- Open to career development opportunities
- Friendly and approachable
- Conveys confidence
- Accepting of feedback and change
- Emotionally intelligent
About Brand Momentum:
Brand Momentum is a nationally integrated leader in Sales, Marketing, and Retail, with headquarters in Toronto. We foster authentic and enduring human connections across the nation. As a three-time winner of Canada's Top 100 Best Workplaces® and one of Canada's fastest-growing companies, we take pride in our commitment to "Goodness," a core value that permeates everything we do.
Our Commitment:
Enduring Success: We are not just about achieving success; we're about sustaining it. As a market leader in quality and innovation, we foster a fun culture where both employee and client aspirations can be realized.
Delivering on Promises: We are passionate about delivering on our promises to both clients and our people. Our innovative approach ensures we consistently provide exceptional value and flexibility, always striving to exceed expectations.
Core Values: Our commitment to integrity, respect, empowerment, and fun is woven into the fabric of our company. We believe in fostering a responsible and flexible work environment that allows our team members to thrive.
Sustainability: We prioritize sustainable suppliers and work with vendors and clients to offset the environmental impact of our programs, contributing to a greener future.
Diversity and Inclusion: We are dedicated to fostering a culturally diverse workplace. We value diverse perspectives and are committed to building a team that celebrates individual backgrounds, experiences, and talents. We believe in the power of diversity to drive stronger, more innovative outcomes.
We are committed to providing accommodations for persons with disabilities. If you require an accommodation, we will work with you to meet your needs, to the extent required by law.
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