Jobb Summary

In an IQOS store’s fast-paced and innovative environment, Coaches passionately deliver exceptional consumer experience. Coaches provide support to adult smokers at the IQOS store. Beyond consumer interaction, Coaches are expected to monitor store housekeeping and complete tasks to ensure the IQOS stores are always impeccably presented and consumer-ready. Coaches work collaboratively with each other and assisting others where required, fostering a fun and creative working environment.

What Will You Do?

  • Deliver end-to-end exceptional and unique consumer experience.
  • Perform seamless purchase transactions, assisting with customization & after-sales services
  • Provide exceptional customer service experience by executing product diagnosis, returns and replacements in line with IQOS standards
  • Execute retail store operations adhering to IQOS Direct Retail Store Operations Guidebook, including, but not limited to: inventory management, store readiness and store presentation standards
  • Ensure delivery of set KPI targets
  • Adhere to IQOS Good Conversion Practices and Global Talking Points



  • Mandarin fluency or proficiency
  • Warm character and enthusiastic personality
  • Minimum of 2 years of relevant consumer-facing experience e.g. service-led, hospitality, customer care or retail experience
  • Knowledge of retail or business systems (e.g. POS, MS Office etc.)


  • English fluency or proficiency
  • Experience across multiple skillsets including sales, customer service etc.


Excellent interpersonal and communication skills

About Our Client

Rothmans, Benson & Hedges Inc. an International Fortune 500 Company, Philip Morris International’s (PMI) affiliate in Canada. They are Canada's second largest tobacco company. In addition, RBH is a Greater Toronto’s Top Employer for 2016 & 2017.

Their parent company PMI is the world’s leading international tobacco company. In addition to the manufacture and sale of cigarettes, PMI is engaged in the development and commercialization of Reduced-Risk Products (“RRPs”). RRPs is the term used to refer to products that present, are likely to present, or have the potential to present less risk of harm to smokers who switch to these products versus continued smoking. PMI has a range of RRPs in various stages of development, scientific assessment and commercialization.

About Brand Momentum

A national integrated Sales, Marketing and Retail agency with two headquarters, one in Toronto and one in Montreal. Delivering authentic and enduring human connections. Rooted in Goodness; The company is a three-time winner of Canada’s top 100 Best Workplace® and one of Canada’s top 500 fastest growing companies

Diversity and inclusion is one of our core values and we encourage applications from all qualified candidates. We are committed to fair and accessible employment practices and will provide accommodation in all parts of the hiring process. If you require a disability-related accommodation at any time during the hiring process, please inform Brand Momentum of your requirements.